Refund & Return Policy
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At Zendo LLC, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Window
You have 30 calendar days from the date of delivery to return an item. To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.
How to Initiate a Return
To start a return, contact us at contact@zendo.com with your order number and reason for return. We will provide you with return instructions and a return authorization. Items sent back without prior authorization may not be accepted.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card company may take additional time to post the refund.
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged or defective. We recommend using a trackable shipping service. Zendo LLC is not responsible for items lost in transit during return.
Damaged or Defective Items
If you received a damaged or defective item, please contact us within 7 days of delivery at contact@zendo.com with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
Non-Returnable Items
Items that have been used, washed, or are not in their original condition are not eligible for return. Sale items and gift cards are also non-returnable.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order.
Contact
For any questions about returns or refunds, contact us at: contact@zendo.com | Phone: +54-9-1130109346 | Zendo LLC, 30N Gould ST Ste R, Sheridan, WY 82801.